TERMS & CONDITIONS
Unless otherwise stated a quotation is open for acceptance for a period not exceeding 30 days from the date of supply.
Claret Sales & Marketing Ltd, trading as Peeli reserves the right to alter prices without notice and all prices quoted are strictly estimations and may be subject to subsequent alterations if circumstances deem it to be reasonable. This decision rests with Claret Sales & Marketing Ltd, trading as Peeli.
All prices quoted are subject to VAT at the subsisting rate.
CONFRIMATION OF ORDER
An order or an acceptance of a quotation must be accompanied by sufficient information to enable Claret Sales & Marketing Ltd, trading as Peeli to proceed with the order.
Any modifications must be agreed in writing and reference must be made to any special quotation, which has been given.
All telephone and verbal orders must be confirmed in writing immediately. All communications relating to orders should specify the number and date of the original order together with a description of the goods. Claret Sales & Marketing Ltd, trading as Peeli will accept no responsibility for losses arising from non-observance of these requirements.
Claret Sales & Marketing Ltd, trading as Peeli aims to complete all projects within 7 working days (Monday to Friday inclusive) unless otherwise stated by a member of our team.
The 7 working day period for custom orders begins only when the client has approved final artwork and until such time the order and its turnaround time will be unspecified.
Delivery time is in addition to the average production turnaround and this must be considered before placing an order.
Claret Sales & Marketing Ltd, trading as Peeli will use its best endeavours to ensure that all orders are completed on time. In the rare event of missing a deadline, Claret Sales & Marketing Ltd, trading as Peeli will take reasonable steps to remedy the situation. However, Claret Sales & Marketing Ltd, trading as Peeli does not accept liability for damages beyond the products and services supplied or beyond the total value of the invoice.
Any actions taken by Claret Sales & Marketing Ltd, trading as Peeli to remedy the situation should be seen as a token of goodwill and not an admission of guilt.
Claret Sales & Marketing Ltd, trading as Peeli uses only reputable couriers and in most cases, all orders are sent out on a next day service within the UK. If you haven’t purchased an express shipping option your order will be sent with Royal Mail and in these cases, it is not uncommon for deliveries to arrive a couple of days after dispatch (UK only).
Whilst we do all we can to mitigate against loss, delay and damage, occasionally couriers experience issues that are outside of the control of Claret Sales & Marketing Ltd, trading as Peeli . In these circumstances, while they are unfortunate, Claret Sales & Marketing Ltd, trading as Peeli does not recognise responsibility or provide compensation for delays. Any actions taken by Claret Sales & Marketing Ltd, trading as Peeli to remedy the situation should be seen as a token of goodwill and not an admission of guilt.
Claret Sales & Marketing Ltd, trading as Peeli shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lockouts, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Seller shall be entitled to a reasonable extension of its obligations.
If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.
The most important step in creating custom print graphics is sourcing or capturing a suitable image. The image must be high resolution. (a large digital image) The higher the resolution, the better quality the finished product will be.
Here are a few guidelines from the Peeli team to get you started:
Use an image more than 2MB, but no more than 10MB in size
Use an image greater than 1800 x 1800 pixels in size
Use an image with between 180 - 300 DPI (Dots Per Inch).
Vectors, JPEGs or PDFs can be used
If taking a photo, use a digital camera that can take a high quality, high resolution digital photographs. It may be necessary to adjust your settings to get the highest picture quality. Following these steps when to produce the very best print quality:
Limit the use of zoom - zooming decreases the resolution of the image
Get as close to the subject as possible so that it fills up the shot
Make sure there is adequate lighting; dim photos make for a dim custom creation
The customer must own the rights to the image(s). Permission to use the photograph is required E.g. a professional photographer will provide you with a release form.
Ensure stock imagery is suitable for commercial use. Peeli Ltd cannot be held responsible for clients’ image usage rights.
Fonts must be embedded and colour profile set as CMYK not RGB (RGB artwork will be converted to CMYK and this could affect colours).
It is essential that there is a minimum 3mm bleed around artwork. We cannot accept responsibility for incorrect cutting on artwork supplied with no bleed or incorrect bleed.
Peeli will supply a proof. It is the clients responsibility to ensuring the complete accuracy of your proof. After agreeing to the Proof Approval declaration, you are responsible for any errors or omissions not indicated at this time.
PRODUCT TESTING & SURFACE SUITABILITY
It is advised to test Peeli product on a small area of the surface before applying the entire product. Small samples and printed proofs can be supplied with your order free. Peeli products work best on smooth, clean, primed surfaces.
On painted walls, Peelis work best on good quality emulsions. Though our wall and surface coverings are designed to leave no residue or damage on removal, we cannot guarantee that Peeli products will leave no residue or cause flaking or damage on poorly painted or old walls. Claret Sales & Marketing Ltd, trading as Peeli cannot control quality, cleanliness or preparation of surface prior to applications. The client is responsible for ensuring that their surface is suitable for application and for product testing.
AGREEING TO PEELI TERMS & CONDITIONS
By signing Claret Sales & Marketing Ltd, trading as Peeli's order sheet or clicking the online order tick box, you the client confirm that you have read and agree to our terms and conditions in full.
The client also accepts responsibility and liability for the copyright of any files submitted to Claret Sales & Marketing Ltd, trading as Peeli for print. The responsibility and liability for any damage or residue left on unsuitable or non-primed surface is with the client.
This website is owned and operated by Claret Sales & Marketing Ltd, trading as Peeli which is referred to below as 'PEELI', 'we', 'us', 'our' or 'company'.
You agree that:
(b) you will only access or use this website and transact business with us if you are at least 15 years old;
You agree not to use or attempt to use this website for any purpose that:
(a) interferes with or induces a breach of the contractual relationships between PEELI and its employees;
(b) is any way unlawful or prohibited, or that is harmful or destructive to anyone or their property;
(c) transmits any advertisements, solicitations, schemes, spam, flooding, or other unsolicited email, unsolicited commercial communications;
(d) transmits any harmful or disabling computer codes or viruses;
(e) interferes with our network services;
(f) attempts to gain unauthorised access to our network services;
(g) impairs or limits our ability to operate this Web site or any other person's ability to access and use this website; and/or
(h) uses any methods, means or devices to click on to this website or cause a visit to this website for purposes of manipulating the results of any Internet search engine, or for any other purpose other than conducting business with PEELI.
(i) unlawfully impersonates or otherwise misrepresents your affiliation with any person or entity;
(j) harms minors in any way, including, but not limited to, uploading content that violates child pornography laws, child sexual exploitation laws and laws prohibiting the depiction of minors engaged in sexual conduct;
(k) uploads pornographic, violent, obscene, sexually explicit, discriminatory, hateful, threatening, abusive, defamatory, offensive, harassing, or otherwise objectionable content or images;
(l) harms, threatens, harasses, abuses or intimidates another person in any way or involves images or content that depicts, promotes, encourages, indicates, advocates or tends to incite the commission of a crime or other unlawful activities;
(m) dilutes or depreciates the name and reputation of the Peeli or any of its affiliates;
(n) uploads any content or images that infringes any third party's intellectual property rights or infringes any third party's right of privacy; or
(o) unlawfully uploads any confidential, proprietary or trade secret information.
USE & ACCESS TO THIS WEBSITE
Peeli reserves the right at all times, in its sole discretion and without notice to you, to deny your access to and use of this website. You agree that you may not use or attempt to use any part of this website to represent that you have any (express or implied) affiliation with Peeli or broker relationship with Peeli without the express written permission of Peeli. You may not use this website to transmit unsolicited email to this site or to anyone whose email address is included under the domain name of this website.
You agree and acknowledge that you have the sole responsibility and liability for your use of this website and for providing or obtaining, and for maintaining, all of the hardware, software, electrical power, telecommunications, internet services, and other products or services necessary or desirable for you to access and use this website.
We offer Peeli Custom products through this website for personal and business use. By using this service you represent and warrant that (i) you lawfully own or otherwise lawfully possess all necessary rights with respect to your image submission, (ii) your image submission does not and will not infringe or otherwise violate any intellectual property or privacy right of any third party, (iii) you have obtained written consent or permission to use the images and likenesses of every identifiable individual who appears in your image submission, and (iv) you are not using this service for any unlawful purpose.
Image submissions containing minors, under the age of eighteen (18), must have written consent from such individual's parent or legal guardian. Peeli does not assume responsibility to verify the age of individuals contained in your image submission. However, Peeli reserves the right to request supporting information to verify the age of any individual and to request a written consent for every identifiable individual who appears in your image submission.
By uploading your image submission, you hereby grant Peeli and its affiliates and assigns a non-exclusive, fully paid and royalty-free, worldwide, limited license to use, modify, publicly display, reproduce and distribute your image submission in any format.
Mandatory and Optional Information: We identify what information is required to fulfill your request. If you chose not to provide mandatory information, we will not be able to provide you the service you are requesting.
Contests, Sweepstakes, and Surveys: From time to time, we may offer you the option to participate in contests, sweepstakes, or surveys. If you would like to participate, we may ask you for contact information, preferences or other information. This information may be used to conduct research, improve our offerings, or contact you regarding the Affiliate Family products or services. Our contests or sweepstakes may have separate rules and we will identify how the information that you supply will be used in each case.
If you wish to purchase any products or services through this website, we will ask you to supply billing and shipping information applicable to your purchase. All information that you provide to us or our third party payment processor must be lawful, accurate, current and complete. You agree to pay all charges and applicable taxes that you incur at the prices in effect when you place your order. Verification of your billing or shipping information may be required prior to our acceptance of your order.
Descriptions, images, specifications, pricing and availability of any products or services are subject to change without notice. We reserve the right, with or without prior notice, to limit the available quantity of or to discontinue any product or service. We also reserve the right to impose conditions on any coupon or promotional code and to refuse any order in our sole discretion.
We reserve the right to ship partial orders (at no additional cost to you), and the portion of any order that is partially shipped may be charged at the time of shipment.